Process modeling walk-through of several major customer-centric, end-to-end process flows that have been defined by TMForum.org, and how these can be composed of eTOM process elements: Request-to-Answer, Order-to-Payment, Usage-to-Payment, Problem-to-Solution Slide presentation: http://www.slideshare.net/RobertBratulic/telecommunication-business-process-etom-flows Blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies/

Comments

1. nicely explained,thanks Robert for your time.
2. Great presentation, congrats! Now I have a clear vision of eTom, and about the Business Architec TMForum certificaction..THKS!
3. Excellent presentation...Thanks Mr. Robert
4. Hello Robert, existe la posibilidad que el video puede ser subtitulado en español. Inicie un proyecto en el cual debo alinear los procesos de una empresa de telecomunicaciones al modelo Etom. Thanks
5. very nicely explained .... once the flow is explained... able to understand the elements
6. Thank you so much.
7. it is very useful for me. thx a lot, Robert Bratulic.
8. gracias muy interesante su exposición.
9. Thank you.
10. Thank you so much !!!